Refund and Returns Policy

Thanks for shopping at Flippin Fine Vinyl.  If you are not entirely satisfied with your purchase or need assistance with reprinting, we’re here to help.

We Care clause for COVID-19 Event Disruption Reprint Guarantee – EXTENDED

APPLIES TO ORDERS PLACED 12/31/19 – 12/31/22.  If your event is postponed, moved, or cancelled for any reason, Flippin Fine Vinyl will assist you.

• A single use, unique reprint code will be created that provides 50% off your next order
• It can be used to reprint items for the same event or, if the event was cancelled, the code can even be used for printing items for an unrelated event or occasion
• The 50% discount on the reprint order will apply up to the amount of the original order that was placed in 2020 or 2021
• Does not apply to Express Shipping
• Reprint code must be redeemed by 3/1/23
• Name, email, shipping/billing address on reprint order must match original order

To request a reprint code, please fill out form here:  https://flippinfinevinyl.com/reprint-order-request  .  Please include your original order number and the reason the event was postponed, moved, or cancelled.  Note:  only one reprint code will be issued per original order.

Returns

Custom products sold by Flippin Fine Vinyl are custom printed and therefore not eligible for returns.  The costs associated with returning items to Flippin Fine Vinyl will solely be the responsibility of the customer and will not be refunded.

However, if the printed items are clearly defective due to an error with a printing process or if they were damaged during shipping, the order may be eligible for a courtesy reprint.  If you believe this may be the case with your order, contact Flippin Fine Vinyl via email at orderissues@flippinfinevinyl.com.  Include your contact information, order number, and digital images of the damage/defects.  Issues must be raised by the customer within 7 days of the order being delivered to the address provided by customer.

The file layout, content, and text are the responsibility of the client.  Flippin Fine Vinyl reviews each file for sizing and resolution.  Typos or other potential errors are the responsibility of the client. Artwork approvals are done to allow for any corrections.  If an order does need to be reprinted due to an error with the design, please contact Flippin Fine Vinyl.  We will be happy to assist the client with placing a discounted reprint order.  Please review the Reprints/Refunds Policy below.

Reprints / Refunds

To be eligible for a reprint or refund, you must notify Flippin Fine Vinyl via email at orderissues@flippingfinevinyl.com regarding the issue within 7 days of the order being delivered to the shipping address provided.  “Delivered” is defined by the shipping company tracking time stamp.  Once we receive your email regarding issues with your order, we will inspect the digital images provided of the order and notify you that we have received your request.  We may contact you to clarify the issues raised with your order.  Be aware Flippin Fine Vinyl provides custom printed cards that are printed as a batch.  Due to variances in the production process, we may deliver up to 4% more or 4% fewer cards than the actual card quantity ordered.  You are made aware of this when you placed your order.  Be aware that reprints/refunds are normally not approved for delivered quantities that fall within this tolerance.

If a reprint is approved, it will be printed in the next available production run and shipped via 2–3-day method.  Reprints will only be shipped via Express 1–2-day method if the original order was shipped Express or if the client pays for Express shipping for the reprint.  If time does not allow for a reprint prior to the event, we will initiate a refund to your credit card (or original method of payment).  If agreed by both parties, Flippin Fine Vinyl may fully/partially refund the order rather than issuing a reprint.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Be advised that with some financial institutions this process can take up to 21 days (excluding weekends & holidays).

Shipping

The cost and terms of shipping orders will be made available in the shopping cart during check out.  “Free Shipping” only applies to standard ground shipping in the contiguous United States.  An additional charge will be applied to any shipments outside the contiguous United States and for all expedited shipping.  Flippin Fine Vinyl is not responsible for shipping delays caused by the carrier.  However, if your order delivery is delayed, please contact us for whatever assistance we may be able to provide.

You will be responsible for paying for your own shipping costs if you choose to return any items. There are no refunds for orders shipped to the wrong address as provided by the client.  Shipping costs are non-refundable.

Incorrect or Insufficient Address: 

If an order is not delivered per published timelines and/or returned to Flippin Fine Vinyl due to an incorrect or insufficient shipping address, the client is not eligible for a refund.  Flippin Fine Vinyl will, however, reship the order to a corrected address at a reduced cost if the order is returned to Flippin Fine Vinyl by the carrier.  Reshipped orders will be sent via 2–3-day USPS Priority, including orders that were initially shipped via 1-2 day USPS Priority Express, unless additional postage is paid by customer.

Contact Us

If you have any questions about Returns, Refunds, or Shipping, contact us via our site chat or at admin@flippinfinevinyl.com

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