COVID-19 (Corona Virus Update)—Updated Aug 11, 2021 (revised March 1, 2022)
During this time of COVID-19 even though most of the world has returned to a semi-normal lifestyle, we have experienced many delays of several weeks recently on United States Postal Service shipments (even priority shipments).
Shipping Choices: UPS VS USPS
At checkout you are given the choice to choose USPS (Postal Service) or UPS. If you are in a rush or want to make sure that your order is received timely, we urge you to choose UPS as your shipping method. Even though it does cost a bit more, we have found it to be more reliable than the United States Post Office. Please refer to the map below to get estimated arrival time of your package from our location. Please note that shipping times do not include processing times. **UPDATE: April 1 forward: We no longer ship USPS. All orders placed via the online store will be shipped UPS.
If you choose USPS we must allow 30 days from the time your items are shipped before we can replace a “lost” order. We realize that this is a huge inconvenience, but we have had a few instances where shipments are taking 3 weeks to get to some customers. Additionally, we have experienced items being received by customers before any tracking information has been updated in the USPS system. Even though we have contacted the US Postmaster several times, we have not received any answer to these problems. We have absolutely no control over this shipping issue. We value your business and, of course, this is not the norm, but do want you to know that it could happen. We appreciate your patience.
International Shipping / Free Shipping
Unfortunately, at this time because of shipping problems associated with the COVID pandemic, we are not shipping outside the United States.
US Customers–If the items in your order which qualify for ‘Free Shipping’ total $99 or more, your order ships FREE!
Orders and Processing
We do not issue refunds for forgotten discount codes for any reason. Orders are normally shipped within 2-3 business days. However, in some cases, if something is out of stock, longer shipping times may apply. You will be notified if something is out of stock that will hold up your order more than a day or two. Turnaround times are based on business-days and do not include weekends or observed holidays.
Normal order processing times do not apply during peak season. Peak season is typically July – September and November – December. Please allow up to 5 additional business days in peak season. These times are only an estimate, and your order may ship much sooner. Please know that we are working to get your order to you as quickly as possible.
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